I received this package and anxiously opened the box. Inside was another box which had a black cloth bag around it, sort of like I had just received a present, from myself. This was just a nice classy touch. I pulled the box out of the cloth bag and immediately noticed how well made the box was. Not a flimsy cardboard box, but a study material with a clear window to display the product inside. The box was also embossed with a grain type texture. It was of course all black as well. All the materials were a nice black which gives a nice sophisticated look to the packaging with the product inside being displayed beautifully through the clear window. Upon opening the box and removing the massager I was first in awe of the smoothness and sleek feel of it in my hands. The massager had a certain firmness to it which was assuring, yet it did allow for bending at the base. The base has another massager, which is meant to massage the perineum area, and it had a beautiful gold plate on the bottom of the base near the charging port. Again, these details in design make the product look classy and sophisticated, very different from massagers you might see in an adult store. The base has a tiny port to hook up a USB charger to. This was not immediately noticeable to me because it has a rubber cap that goes over the charging port to keep moisture out. The black port cover blended in so well with the black on the massager that I could not find it. The instruction booklet inside did not address this charging port or where it was. You had to find it yourself. I tried to pop off the gold plate on the base, thinking that the charging port must have been hidden under that plate. It does take approximately 2 hours to charge and the charge lasted about two hours, depending on what settings you use. The Hugo has 8 settings and includes their sense-motion setting which is really cool. Sense-motion involves the use of the included remote control. The remote control connects wirelessly to the massager and you control all of the intensity settings through it and you also can change from one mode to another with it. When using the sense-motion mode, your partner uses the remote and controls the intensity of the massager you are using by moving their hands around. It increases or decreases with hand movement. That is pretty cool and erotic as your partner can then control your pleasure with teasing little vibrations or sudden strong bursts of vibrations. The remote control also vibrates itself so a partner can feel exactly how intense the vibrations are that you are receiving. Vibrations at the highest setting can get pretty strong and I found that I preferred the medium intensity. My favorite settings though were one mode that had an accelerating and decelerating vibration intensity. There is also a mode with completely random intensity which was cool because you didn't know what to expect next. Now lets talk about the practicalities of the physical design of this product. The largest part, or main massager is a good size for insertion and gives you a pretty good feeling of fullness. I am 6 foot tall and wish that the length of the main massager was longer. Once inserted the massager stops at the base which has a very narrow neck to it. The massager does not stay inside like I had wanted from a hands-free operation massager. With the lubricant that you use to insert it, it kept wanting to come out. Sitting upright on a chair or the couch helped resolve this but you don't want to always be sitting upright to keep it in if you are trying to make love. Just be aware that if you are lying down you may be reaching down to push it back in. The base has the second massager which was very nice and strong as well. However, it also was not long enough to really cover my perineum area where it is meant to massage. It really only extended up to about half of my perineum area. Aside from the base not being able to do its best work because of this shorter length, it made it very difficult to try to turn the device on or off or to change modes manually using the base control button that is on the massager itself. I gave this product 4 stars instead of 5 based on the short lengths on the product which made it both difficult to keep in place and to change the settings from the main power button on the base. The shorter length also prevented the massager from hitting my prostate correctly and my perineum correctly. With some adjustments to correct these issues this would be the perfect massager in my opinion. There is also a beautiful satin bag that come with the device to store it in and to keep it discretely covered during travel.